Terms & Conditions
The following sales and delivery terms apply for all purchases made in a Dee Spas outlet or on deespas.com for delivery throughout Malta. At the moment for Gozo we offer delivery by courier SPA BOXES and charges apply according to volume, HOWEVER ALL ONLINE VOUCHERS ARE SENT TO THE CLIENT BY EMAIL UNLESS ADVISED TO BE PICKED UP PERSONALLY BY THE BUYER. All purchase agreements in a Dee Spas outlet or on deespas.com are to be made in English. Purchasers must be 18 years of age or older to purchase certain items in a Dee Spas outlet or on deespas.com
Last updated: 2022-12-01
PRICE OF THE PRODUCTS
The price of the individual treatments, packages, products or offers are listed in the item overview and on the item page.
- The price of the individual item in a Dee Spas outlet or on deespas.com does not differ
- The price of the individual item includes VAT and excise duties
- The price of the individual item does not include local delivery costs as the freight costs depend on the delivery.
- The availability and cost of Dee Spas packages and products are subject to sold-out situations as well as printing and pricing errors. This applies for both printed offers (in advertising supplements and catalogues) and any information on Dee Spas outlet or on deespas.com
- In the event of a pricing error, we will correct it as quickly as possible.
- All prices are current and are updated on a regular basis.
If by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid including transport costs.
RETURN AND EXCHANGE POLICY
Goods can only be exchanged within 14 days from purchase and upon presentation of proof of purchase.
Please note the below terms & conditions:
- Products must be returned in good condition and in original packaging.
- Packages of Treatments can only be cancelled or exchanged if notified by email within 14 days of purchase
- If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher.
- If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or refuse refund.
- The cost of additional services such as delivery service will not be returned if the delivery has been carried out.
If your item arrives damaged please contact us through our website https://deespas.com/contact/
Please note that as a customer you have one (1) month in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.
In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/
HOW TO EXCHANGE OR REPLACE AN ITEM
Should you have purchased a product from our store and wish to exchange or replace it please provide proof of purchase. The product must be undamaged. Should you have purchased a treatment/service or non physical product by means of a voucher this can be exchanged for credit or another treatment of same value.
If an item was defective at the time of sale, you have the right to exchange it for a new one. Your claim must be made within a reasonable period of 14 days of time once the defect has been detected.
The item must either be returned to one of stores along with a print-out/copy of the invoice and a description of your claim
TIME TO COLLECT ORDERS
If an item is purchased or ordered and the customer has been notified that it has arrived, if the item is not collected or scheduled for delivered within 7 days from notification, DeeSpas is not responsible for any damages or loss.
WE AIM TO DELIVER PURCHASED SPA BOXES ITEMS WITHIN THE SHORTEST TIME-FRAME POSSIBLE. EACH CUSTOMER WILL BE CONTACTED TO ESTABLISH THE DATE OF DELIVERY. ALL ONLINE VOUCHERS WILL BE SENT BY EMAIL AUTOMATICALLY. DEPENDING ON THE TYPE OF PRODUCT/S THE SPAN OF TIME REQUIRED TO DELIVER MAY VARY. WE DO AIM TO DELIVER ITEMS WITHIN 5 WORKING DAYS FROM ORDER.